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What is Supplier Hub

Supplier Hub is a place for NSW Government buyers and suppliers to connect. If you have an eligible business, you may be able to supply NSW Government agencies with your goods and services.

We publish a supplier list that buyers can use to find suppliers that meet their needs. This is a general list of suppliers that have provided basic information and completed the initial registration process.

There are other lists such as schemes where suppliers provide more detailed information and are shortlisted against specific capabilities. In most circumstances you do not need to be a scheme member to respond to an opportunity.

Becoming a supplier and using Supplier Hub can open doors to new opportunities. Buyers come from a wide range of NSW Government agencies.

Who can register

Both suppliers and buyers can register to use Supplier Hub. We have summarised below.

You can find detailed information about registration using the navigation menu on the left. The process is quick and easy.

Suppliers

Different types of businesses can become government suppliers and how you supply depends on the nature of a contract and its size.

Suppliers on Supplier Hub range from big to small.

We particularly encourage small and medium-sized enterprises (SMEs), Aboriginal, start-up and regional businesses to apply to supply.

There are a range of initiatives to help streamline the process for diverse businesses. Diversity in business is good for NSW!

Suppliers, you will need to use your current Australian Business Number (ABN) to register your business. If your business is not based in Australia, you can find out whether you are eligible for an ABN .

Buyers

Buyers do not need to register if they just want to browse the supplier list.

However, if you are a buyer, you will need to register to see supplier profiles in detail.

We recommend registration for buyers because it allows you to analyse more relevant information and find new suppliers you may not have used before.

Does Supplier Hub replace eTendering

There are differences between eTendering and our Supplier Hub. This allows them to coexist.

What is eTendering?

eTendering is another procurement platform accessed through buy.nsw.

The NSW Government eTendering website lists upcoming, current and closed business opportunities that have been provided by agencies.

NSW Government buyers use eTendering to create and advertise current market opportunities such as tenders, contracts and schemes. They can also invite suppliers to respond.

Schemes are lists of suppliers from which government agencies can seek proposals or quotes.

Linking your account

Creating a new supplier account in Supplier Hub gives you access to eTendering. This allows you to respond to opportunities, apply for schemes and manage notifications for opportunities.

If you are new to selling to Government, your eTendering account will automatically be created when you complete your Supplier Hub registration.

If you are a current eTendering user, you will have to link your account with Supplier Hub before being able to log in. You will then be able to use both services.

We know that you value convenience. Any information you provide in your supplier registration and profile that is required for scheme application will automatically be pre-populated, dramatically reducing the time and requirements for scheme application. Any schemes that you are a member of will automatically be listed on your supplier profile and visible to buyers.

You do not need to be a member of a scheme to sell to NSW Government.

Registration is mandatory

From 1 July Supplier Hub registration will be mandatory if you sell to NSW Government. This mandate was introduced by NSW Cabinet to help ensure that the government is spending public money fairly, efficiently and for the long-term benefit of everyone in NSW.

As a registered supplier you will be included on our whole-of-Government supplier list accessed by buyers from a wide range of NSW Government agencies. You will be able to:

  • Showcase your products and services and share key information including case studies, price lists and product details
  • Find new opportunities that will automatically be matched to your supplier profile
  • Access our whole-of-Government procurement platforms including eTendering through your supplier dashboard

How to register

When you register for Supplier Hub, NSW Government buyers will be able to find you on the supplier list.

Registration is fast and easy. To get started, simply visit the buy.nsw Supplier Hub. You will need to provide your name and your email address. We will also ask you to create a password.

Once verified, you will be able to enter your profile and products.

If you are already registered on eTendering , you will need to link your eTendering  and Supplier Hub accounts. When linking the two, you will be able to verify the information we already hold.

As an account owner, you can add team members. If you have employees you wish to add to the system, you can manage your team and their permissions via your profile dashboard. They can be promoted or removed at any time.

My ABN is already registered

If you enter an ABN which is already listed on the Supplier Hub, you will have two choices.

  1. Register another business profile under the same ABN
    If you have more than one business name registered under your ABN these will appear as a list on the registration page. You can select one of these business names and complete the registration. Once completed the additional business will appear on the supplier list and is shown as a linked entity.
  2. Request to become a team member of the existing profile
    If your business name is already listed, you can request to become a team member. A request to be added as a team member is as simple as checking a box which is then submitted to the profile owner.

What do I need

You will need to provide the following:

  • Your company details
  • Business name and ABN
  • Contact details, including business address
  • Company type and size
  • Legal disclosures
  • Products and services

Supplier Hub allows suppliers to create and manage a profile for their business based on their unique, valid ABN. All information gathered during the registration and profile building process is associated with that particular ABN. We do not allow suppliers to change the ABN for an active profile.

If you have more than one ABN, we support multiple companies for a single registered user. You can create additional profiles in your dashboard and then toggle between companies under your account page.

If your business is not based in Australia, you can find out whether you are eligible for an ABN .

When you sign up, you agree to our terms of use  and supplier code of conduct .

Your supplier profile

Once you have completed your registration, you can complete your supplier profile.

The supplier profile is optional and not required to appear in our search results. However, we strongly recommend filling in as much information as possible to make your business stand out.

Your supplier profile provides comprehensive information to buyers which they may not be able to find elsewhere. It can include:

  • Licences, accreditations and awards
  • Your special capabilities and expertise
  • References and case studies
  • Government credentials
  • Information about your team members

NSW Government encourages diverse applications. We are particularly interested in profiles created by SMEs, Aboriginal-owned businesses, businesses identified as an Australian Disability Enterprise and regional businesses.

Updating your information

Once your account and profile are live, you can update your information whenever you need to. You will have access to:

  • Your supplier dashboard where you can view opportunities relevant to your business
  • Your supplier profile builder where you can update your profile for buyers to view
  • eTendering to respond to opportunities, apply for schemes and manage notifications
  • Account and team management tools

Remember, your goal is to make your profile as attractive as possible to NSW Government to increase your chances of being chosen to supply to them.

Process for buyers

You can sign up as a buyer if you are a NSW Government employee or one of our eligible non-government buyers.

Registration is fast and easy. To get started, simply visit the buy.nsw Supplier Hub. You will need to provide your name and your email address. We will also ask you to create a password.

Once registered, you will be able to view supplier profiles and products. For more information, see the buyer guide .

Please note that it is not mandatory to register if you just want to browse basic information about suppliers. However, we recommend registering so that you can get a full overview of all the different suppliers available to you.

What information do I need to provide

If you are an NSW Government buyer, all you will need to do is complete your name, email address and create a password. Once you have verified your email address you will be able to access the supplier list.

Eligible non-government buyers must seek a government representative to assist with procurement transactions before entering into a contract through our network.

If you need further advice, please email the NSW Procurement Service Centre or call 1800 679 289 during business hours.

Why register

Buyers do not need to register to browse the supplier list, or to use NSW Government procurement systems. To see supplier profiles in full detail, you will need to register.

You can use Supplier Hub to gather information about suppliers that will help you determine which approach is best suited to your circumstances.

On Supplier Hub, registered buyers can:

  • Search the supplier list for registered suppliers
  • View supplier profiles in detail, including due diligence documents, case studies and references, as well as scheme membership
  • Find a specialist supplier
  • Contact a supplier

Registration also allows you to engage with a range of diverse suppliers, such as:

  • Suppliers identified as Aboriginal or Torres Strait Islander owned or operated
  • A supplier that is identified as Australian Disability Enterprise
  • A small business or start-up
  • Regional businesses

Suppliers will not have access to your contact details until the time that you choose to engage them.

What can buyers see?

Our privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998 . By using Supplier Hub, you have mutual obligations under this legislation.

We commit to respecting your privacy. We will only use your personal information for the purpose it was collected, unless you give us consent to use it for other purposes. We will keep the data we hold secure. When using Supplier Hub, you also agree to respect the privacy and personal information of others.

When a supplier registers, buyers will be able to find their profile in our supplier list. If you are a supplier, what they see will depend on what you add to your profile. If you add confidential information such as financial statements and insurance documents these can only be accessed by accredited, logged-in buyers.

Learn more

To understand more about how your data is used, please refer to our Privacy statement . You can also contact us if you have any concerns.

What can suppliers see?

Our privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998 . By using Supplier Hub, you have mutual obligations under this legislation.

We commit to respecting your privacy. We will only use your personal information for the purpose it was collected, unless you give us consent to use it for other purposes. We will keep the data we hold secure. When using Supplier Hub, you also agree to respect the privacy and personal information of others.

If you are a buyer, suppliers will not have access to your contact details until you choose to engage them. Only our support team, policy officers and senior management can be granted access to your data.

Learn more

To understand more about how your data is used, please refer to our Privacy statement . You can also contact us if you have any concerns.

Getting started

Find out how the Supplier Hub works and how to get started.

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