CCA (Aust) Pty Ltd

About this supplier

The services provided by Contact Centre Action, and the experience we have is unique in the market today. We can provide the total solution to your contact centre consulting and training needs.
We have hands on operational experience in operating and managing contact centres. We don't just understand the theories, we have practical experience in managing staff in this often high-pressure environment. This experience includes customer service, metrics and measurements, staff retention, process improvement, cost reduction and centralisation.
We are totally independent. We do not sell technical solutions, neither do we have any commercial relationships with any technology vendor. We maintain a close awareness of many technology vendors which allows us to keep abreast of their products and developments, know who may have an appropriate solution to meet our clients needs and know who to engage to ensure the solution is delivered as expected.